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Datenbank der Projekte zur ländlichen Entwicklung

'Hello Päijät-Häme' - Friendly Call Service in Finland


This project, financed through the Päijänne-Leader LAG and implemented by Päijänne Tavastia Association for the Development of Welfare Services, focuses on welfare and healthcare services targeting the elderly population living in rural areas.


The Päijänne Tavastia Association for the Development of Welfare Services has been set up by private-sector and third-sector social welfare and health care organisations, to run an advisory centre called Palvelu Santra in Lahti. The concept of the project is based on the Irish ‘Friendly Call’ service, which operates in many parts of Ireland and involves a network of trained volunteers who make periodic telephone calls to old people at agreed times. This service was found to be extremely well suited for Finland’s sparsely-populated countryside.


The main objective of the project is to reduce the sensation of loneliness and isolation for old people living in rural areas. A secondary goal is to launch the service in the target area and to develop a model that can be mainstreamed across all rural areas as well as in cities.

Main activities

A network of trained volunteers was set up to provide friendly and confidential support to older people through regular phone calls. Promotional events were organised to inform residents about this new service. Once potential users were identified, the time and frequency of the calls were directly agreed with them. To facilitate the fruition of the service, mobile phones specifically designed for the elderly were distributed to users.

Results & Benefits

The service has been launched in five communes. Feedback from customers, social welfare and health care organisations has been extremely positive. More and more local authorities are joining the service, while the municipalities where the service is already operational are experiencing a steady increase of both volunteers and customers.The project has also contributed to developing a functional, coordinated volunteering model.

Project location and other information

Päijänne Tavastia.



RDP Territory


Total project cost (€)

120 000

EAFRD contribution (€)

67 500

National contribution (€)

52 500

Contact name

Tiina Hast

Languages for contact

English, Finnish

At a glance



Final beneficiary type

Other, Non-governmental organisations

Budget range

€100 000 - €500 000

Start date:


End Date:


Theme / Measure:

• Rural Quality of Life & Economic Diversification
• Improving quality of life in rural areas
• 321. Basic services for the economy and rural population


Public awareness, Quality of life, Human capital, Social inclusion, Leader

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